Log a Support Request with Thales e-Security
To log a support request with Thales eSecurity you can:
Access the Help Centre at Help.Thalesesecurity.com where you can search the knowledgebase or log tickets
Or email us at Support@Thalesesecurity.com
For General Enquiries
If your question is a general enquiry, not related to hardware or software, you can email our Customer Services team at: CustServ@thalesesecurity.com
Thales Vormetric Product Line Support
Technical Support (USA)
To contact a technical support engineer, call:
US Toll Free: (877) 267-3247
International Support
For technical support from outside the United States, call:
San Jose, CA: +1 (408) 837-4934
United Kingdom: +44 1538 542040
Hong Kong: +852 5808 4629
Australia: +61 2 8294 6794
Americas - Thales payShield, nShield or other product support
Thales e-Security Inc.
900 South Pine Island Road, Suite 710
Plantation, Florida, 33324
+1 800-521-6261
+1 954-888-6277
Hours: Monday-Friday 9:00AM-9:00PM
Time Zone: Eastern Standard Time (EST) UTC-5 hrs
Europe , Middle East, Africa - Thales payShield, nShield or other product support
Thales UK Ltd.
1 Station Square, Cambridge, CB1 2GA
+44 (0) 1223 723666
Hours: Monday-Friday 8:30AM-5:00PM
Time Zone: Greenwich Mean Time (GMT) UTC and British Summer Time (BST) UTC+1 hr
Asia and the Pacific - Thales payShield, nShield or other product support
Thales Transport & Security (Hong Kong) Ltd.
Units 4101, 41/F, 248 Queen's Road East, Wanchai, Hong Kong, PRC
Asia: +852 2132 99 66
Australia: +1 800 81 00 55
NZ/Pac Islands: +61 3 8630 4785
Hours: Asia: Monday-Friday 9:00AM-5:00PM,
Time Zone: Hong Kong Time (HKT) UTC+8 hrs
Australia/NZ/Pac Islands: Monday-Friday 8:00AM-5:00PM
Australian Eastern Standard Time (AEST) UTC+10 hrs